Broker/Assister
- Is the permission for customers to renew coverage new at Pennie?
- I can’t find my Certificate of Completion for the Broker Training on the TrainPA program. Where can I find it?
- I forgot my TrainPA Password, what should I do next?
- My courses will not advance for the Broker Training on TrainPA, what should I do?
- What should I do if my courses do not show up for the Broker Training on TrainPA?
- Pennie Partner Self-Test Environment
- How do I become a Pennie-Certified Broker for Plan Year 2022?
- How do I access the Pennie Broker re-certification training?
- Is Pennie the same as FFM as far as no medical qualifications are needed for enrollment into a Pennie plan and pre-existing conditions will all be covered and cannot be held against you.
- What is the differences between an Agency Manager account and an Agent account?
- I am a producer and I registered as an Assister on Pennie.com now I cannot access my account.
- How do I change the number associated with my Duo Security MFA account?
- I completed the training but still need to register, what are my next steps?
- I cannot verify my account through the Duo Security MFA.
- What is a Pennie Producer Agency account?
- Pennie Account Creation
- How can you correct Agency setup if needed?
- I’m receiving an error message when typing in my email address. What do I do now?
- How do customers find a broker/producer on Pennie?
- Should I create an agency/agency manager account or an agent account?
- Why doesn’t my client show up in my book of business anymore?
- Can only the agency manager see the information for all the agency customers, or can each broker see them all?
- Can we do off-exchange enrollments on Pennie?
- Will Pennie have direct access to information from CHIP and PA State Medicaid for verifications or will we still need to obtain that info from the customer?
- What is the criteria for becoming an Assister (Navigator)?
- If I sell commercial and auto insurance at my agency will that interfere with me using Pennie?
- Will income ranges for APTC be different?
- How do we get on the broker workgroup?
- Will everyone qualify for Pennie?
- Will carriers offer all Silver plans on the exchange, or just certain Silver plans?
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