Broker/Assister
- How can you correct Agency setup if needed?
- I’m receiving an error message when typing in my email address. What do I do now?
- How do customers find a broker/producer on Pennie?
- Should I create an agency/agency manager account or an agent account?
- Why doesn’t my client show up in my book of business anymore?
- Can only the agency manager see the information for all the agency customers, or can each broker see them all?
- Is Pennie the same as FFM as far as no medical qualifications are needed for enrollment into a Pennie plan and pre-existing conditions will all be covered and cannot be held against you.
- What is the differences between an Agency Manager account and an Agent account?
- I am a producer and I registered as an Assister on Pennie.com now I cannot access my account.
- How do I change the number associated with my Duo Security MFA account?
- I completed the training but still need to register, what are my next steps?
- I cannot verify my account through the Duo Security MFA.
- What is a Pennie Producer Agency account?
- Pennie Account Creation
- How do I become a certified broker on Pennie.com?
- Can we do off-exchange enrollments on Pennie?
- Would I contact the FFM or Pennie if a client needs a SEP 12/1/2020 effective date?
- How will 11/1 & 12/1 SEP’s done on FFM work to transfer the info to Pennie?
- Will Pennie have direct access to information from CHIP and PA State Medicaid for verifications or will we still need to obtain that info from the customer?
- What is the criteria for becoming an Assister (Navigator)?
- If I sell commercial and auto insurance at my agency will that interfere with me using Pennie?
- Will income ranges for APTC be different?
- How do we get on the broker workgroup?
- Can you explain what will happen with our current FFM clients moving to Pennie?
- Will everyone qualify for Pennie?
- Will carriers offer all Silver plans on the exchange, or just certain Silver plans?
- Do the 15th of the month cut-off rules still apply to effectuate coverage using a Special Enrollment Period?
- Will the new site allow you to term coverage on a future specific date?
- If I moved my upline mid-year, will the business go to the new upline?
- How do the advanced premium tax credits work with Pennie? The FFM is tax credits through the federal side. How are the tax credits paid through Pennie?
Can't find your answer? Find local assistance or contact us.