Broker/Assister

• Is the permission for customers to renew coverage new at Pennie?
• I can’t find my Certificate of Completion for the Broker Training on the TrainPA program. Where can I find it?
• I forgot my TrainPA Password, what should I do next?
• My courses will not advance for the Broker Training on TrainPA, what should I do?
• What should I do if my courses do not show up for the Broker Training on TrainPA?
• I did not receive a training link email from TrainPA to complete the Broker Re-Certification Training
• Pennie Partner Self-Test Environment
• How do I become a Pennie-Certified Broker for Plan Year 2022?
• I received an email from Train PA about completing Pennie Re-certification training, how do I access the re-certification training?
• Is Pennie the same as FFM as far as no medical qualifications are needed for enrollment into a Pennie plan and pre-existing conditions will all be covered and cannot be held against you.
• What is the differences between an Agency Manager account and an Agent account?
• I am a producer and I registered as an Assister on Pennie.com now I cannot access my account.
• How do I change the number associated with my Duo Security MFA account?
• I completed the training but still need to register, what are my next steps?
• I cannot verify my account through the Duo Security MFA.
• What is a Pennie Producer Agency account?
• Pennie Account Creation
• How can you correct Agency setup if needed?
• I’m receiving an error message when typing in my email address. What do I do now?
• How do customers find a broker/producer on Pennie?
• Should I create an agency/agency manager account or an agent account?
• Why doesn’t my client show up in my book of business anymore?
• Can only the agency manager see the information for all the agency customers, or can each broker see them all?
• Can we do off-exchange enrollments on Pennie?
• Would I contact the FFM or Pennie if a client needs a SEP 12/1/2020 effective date?
• How will 11/1 & 12/1 SEP’s done on FFM work to transfer the info to Pennie?
• Will Pennie have direct access to information from CHIP and PA State Medicaid for verifications or will we still need to obtain that info from the customer?
• What is the criteria for becoming an Assister (Navigator)?
• If I sell commercial and auto insurance at my agency will that interfere with me using Pennie?
• Will income ranges for APTC be different?

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