Broker/Assister

• Is there a minimum agency size to set up an agency profile?
• Does an agency manager have to be licensed?
• Do I receive a training credit for joining the Broker Workgroup Webinars?
• How do I get my Pennie Training Access Code?
• Will brokers/producers earn CE credits for training?
• Is the Pennie Producer training and exam the same as what CMS requires to operate on healthcare.gov?
• Will my clients coming over to Pennie from the FFM be automatically assigned to me or will we need to complete a "acceptance handshake"?
• How does a customer retrieve their login information if they have forgotten it? Do they have to go to Healthcare.gov or Pennie for account access assistance?
• During Open Enrollment, how quickly can a Customer designate you as their Agent?
• Will all customers have to end their current insurance and select a new policy on Pennie?
• Will my client be linked to my account if the FFM dropped my NPN from their account?
• Will Pennie use insurer data in addition to the data from Healthcare.gov during the data migration process?
• When will producers have Pennie account access?
• How do I confirm my pre-registration request is completed?
• Can I serve Pennie customers if my business is outside Pennsylvania?
• When Pennie needs additional verification for a tax credit, can the agent upload it from the Pennie site?
• Will I be able to use my Health Sherpa accounts (enrollment) with PA plans?
• Are customers required to use a Broker or an Assister on the exchange?
• Does agency manager have to be licensed?
• Agency Manager Vs. Broker Account? Does agency manager have to be licensed?
• I'm unable to login as a workgroup member and wanted to make sure that I receive credit for the training.
• Will producers earn CE credits for training?
• Will my clients coming over to Pennie from the FFM be automatically assigned to me or will we need to complete a "acceptance handshake"?
• Will all customers have to end their current insurance and select a new policy on Pennie?
• Will Pennie use insurer data in addition to the data from Healthcare.gov during the data migration process?
• Can I serve Pennie customers if my business is outside Pennsylvania?

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