Broker/Assister

• Will carriers offer all Silver plans on the exchange, or just certain Silver plans?
• Do the 15th of the month cut-off rules still apply to effectuate coverage using a Special Enrollment Period?
• Will the insurers have a direct pathway to enrollments just like the FFM now?
• Will Pennie provide more detailed reporting on current membership by insurer/county on a more frequent basis than CMS does with the FFM?
• Are there any guidelines on brokers charging consulting fees?
• How will commissions work with the Insurers through Pennie?
• Will there be Pennie cobranding opportunities?
• When Pennie needs additional verification for a tax credit, can the agent upload it from the Pennie site?
• When can I load my agency info as far as hours operation?
• Can only the agency manager see the information for all the agency customers, or can each broker see them all?
• Do customers have to use email?
• Will the application be in a quick and easy format?
• Will I be able to use my Health Sherpa accounts (enrollment) with PA plans?
• Will Agents/Brokers and Assisters be able to assist customers by phone in a similar way to how they can through web-brokers?
• Can a broker create an account for a client?
• Can my staff access my portal and assist me in any way?
• Can an agency assign clients to a broker?
• Will there be a Help-On-Demand feature through the Pennie Platform?
• Can a producer(agents/brokers) enroll customers in a plan with an insurer for which they are not appointed?
• If I don’t have computer access at any given time, but I have a customer who needs to submit an application, can a Pennie customer service representative complete the application for us?
• Are customers required to use a broker or an assister on the exchange?
• Will there be a direct line for agent/brokers and Assisters?
• Is there a minimum agency size to set up an agency profile?
• Does an agency manager have to be licensed?
• Do I receive a training credit for joining the Broker Workgroup Webinars?
• Will brokers/producers earn CE credits for training?
• Is the Pennie Producer training and exam the same as what CMS requires to operate on healthcare.gov?
• Will my clients coming over to Pennie from the FFM be automatically assigned to me or will we need to complete a "acceptance handshake"?
• How does a customer retrieve their login information if they have forgotten it? Do they have to go to Healthcare.gov or Pennie for account access assistance?
• During Open Enrollment, how quickly can a Customer designate you as their Agent?

Can't find your answer? Find local assistance or contact us or Chat / Charlar