Can a broker create an account for a client? October 09, 2020 03:07 Updated YES, Brokers can help clients establish Pennie accounts, complete an application, and make a plan selection. Related articles How to create a Pennie account? Do customers have to use email? Can a producer(agents/brokers) enroll customers in a plan with an insurer for which they are not appointed? Will Agents/Brokers and Assisters be able to assist customers by phone in a similar way to how they can through web-brokers? Can my staff access my portal and assist me in any way? Can't find your answer? Find local assistance or contact us. or Chat / Charlar