Frequently Asked Questions (FAQs)

• DO I NEED TO REPORT ADDITIONAL UNEMPLOYMENT INSURANCE I'M RECEIVING FOR 2021?
• DO I NEED TO REPORT ANY ONE-TIME STIMULUS PAYMENTS MY HOUSEHOLD HAS RECEIVED?
• How can you correct Agency setup if needed?
• Contact Us
• Using an access code to claim your account
• I’m receiving an error message when typing in my email address. What do I do now?
• How do customers find a broker/producer on Pennie?
• How do I get free help from a Pennie-certified broker or Pennie Assister?
• Should I create an agency/agency manager account or an agent account?
• Why doesn’t my client show up in my book of business anymore?
• Can only the agency manager see the information for all the agency customers, or can each broker see them all?