Producers have the ability to enter applications on behalf of their customers on the Pennie platform, and should do so through their own producer account. If you are experiencing a technical issue preventing you from using your own account, then a Pennie CSR can help you. However, this option should only be used if there is no other alternative for a customer to get the help they need.
There is a dedicated broker/assister line – 1-844-844-4440 - you can call if you have questions, or experience issues accessing your account.