Broker/Assister

• Will the insurers have a direct pathway to enrollments just like the FFM now?
• Will Pennie provide more detailed reporting on current membership by insurer/county on a more frequent basis than CMS does with the FFM?
• Are there any guidelines on brokers charging consulting fees?
• Who are the insurance companies working with Pennie?
• How will commissions work with the Insurers through Pennie?
• Do I have a choice about being listed on the Pennie website?
• Are there marketing materials that explain how Pennie is replacing HealthCare.gov?
• Will there be Pennie cobranding opportunities?
• Will we be able to embed the customer link to Pennie within our website?
• When Pennie needs additional verification for a tax credit, can the agent upload it from the Pennie site?
• When can I load my agency info as far as hours operation?
• Can only the agency manager see the information for all the agency customers, or can each broker see them all?
• Do customers have to use email?
• Will the application be in a quick and easy format?
• Will I be able to use my Health Sherpa accounts (enrollment) with PA plans?
• Will Agents/Brokers and Assisters be able to assist customers by phone in a similar way to how they can through web-brokers?
• Can a broker create an account for a client?
• Can my staff access my portal and assist me in any way?
• Can an agency assign clients to a broker?
• Will there be a Help-On-Demand feature through the Pennie Platform?
• Can a producer(agents/brokers) enroll customers in a plan with an insurer for which they are not appointed?
• If I don’t have computer access at any given time, but I have a customer who needs to submit an application, can a Pennie customer service representative complete the application for us?
• Are customers required to use a broker or an assister on the exchange?
• Will there be a direct line for agent/brokers and Assisters?
• Is there a minimum agency size to set up an agency profile?
• Does an agency manager have to be licensed?
• Do I receive a training credit for joining the Broker Workgroup Webinars?
• How do I get my Pennie Training Access Code?
• What is the deadline for completing the training?
• Will brokers/producers earn CE credits for training?

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