Customer

• I applied for health coverage through Pennie and they said I was potentially eligible for Medicaid. I just now received a letter saying I was found ineligible for Medicaid and I was being sent back to Pennie. Am I not eligible for health coverage?
• I currently have health coverage through Healthcare.gov; how will the transition affect my health coverage for next year?
• I earn a little too much to qualify for Medicaid, and I don’t have health coverage through my job. What are my options?
• I have been assessed as potentially eligible for Medicaid by Pennie; does that mean I can enroll in Medicaid? Where do I sign up?
• I have been enrolled in coverage through Pennie all year; what do I need to do to access the new benefits available under the American Rescue Plan?
• I have been enrolled in coverage through Pennie all year; what do I need to do to access the new benefits available under the American Rescue Plan?
• I heard the American Rescue Plan was effective retroactively to January 1; will I get the Advanced Premium Tax Credits (APTC) owed to me for the first months of 2021 before the law passed?
• I just received a notice from Pennie that says I am potentially eligible for Medicaid (Medical Assistance). Does that mean I have to go complete another application through COMPASS to get Medical Assistance?
• I need to submit documents to verify information in my application. Why can’t I upload documents to my account?
• I qualify for monthly premium reductions, but I chose to pay my full monthly premium instead. Can I claim the amount of reduced premiums during tax time when I file my taxes?
• I qualify for premium tax credits, but I chose to pay my full monthly premium instead. Can I claim the amount of reduced premiums during tax time when I file my taxes?
• I receive financial assistance to help pay for the cost of health coverage and care through Healthcare.gov. Will I still receive financial assistance through the new state program?
• I received a communication from Pennie indicating I need to take an action in my account. Why can’t I access my account?
• I recently received a notice with the subject of “IMPORTANT information regarding savings to your 2021 health insurance premium!” Why am I receiving this notice?
• I recently received the notice “ ACTION REQUIRED: Lower the cost of your health coverage!”; Why am I receiving this notice?
• I selected a plan on Pennie.  I have just received and read the policy’s terms and don’t want the policy anymore.  How do I cancel/terminate?
• I started a new application but never completed it, can I still complete my application to see if I qualify for tax credits under the American Rescue Plan?
• I thought children in Pennsylvania could enroll in CHIP regardless of household income; why wasn’t my child automatically transferred to the CHIP program when I submitted my application through Pennie?
• I thought I would see additional financial assistance like Advance Premium Tax Credits (APTC) in my account as a result of the American Rescue Plan. Why did I lose eligibility for APTC?
• I thought I would see additional financial assistance like Advance Premium Tax Credits (APTC) in my account as a result of the American Rescue Plan. Why did I lose some of my APTC?
• I tried to sign-up for coverage prior to December 15th but was unable to speak with a customer service representative, or an assister, or a broker. Does this mean I can’t enroll in coverage starting January 1, 2021?
• I was just laid-off from my job and lost my job-based health coverage. Where should I go for health coverage? When can I enroll?
• I was recently laid off; do I have to take COBRA since premiums under the American Rescue Plan are covered 100%? Or can I apply for Pennie coverage with financial assistance?
• If my spouse is eligible for Unemployment Insurance, but I am not, are we both eligible to receive the enhanced financial assistance provided through the American Rescue Plan?
• If you had a plan through healthcare.gov without premium tax credits
• If you were denied Medicaid or Children’s Health Insurance Plan (CHIP) coverage outside Open Enrollment after you applied during Open Enrollment
• Immigration statuses that qualify for Pennie coverage
• In school? What is a student health plan? What are my other options?
• I’m receiving an error message when typing in my email address. What do I do now?
• Learn more about the transition from the Federal Marketplace to Pennie, Pennsylvania's State-based Marketplace

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