When Pennie needs additional verification for a tax credit, can the agent upload it from the Pennie site? October 09, 2020 02:59 Updated YES, agents can assist customers upload document into their account to confirm a customer’s eligibility for premium tax credits. Related articles Do customers have to use email? Will the application be in a quick and easy format? When can I load my agency info as far as hours operation? Can only the agency manager see the information for all the agency customers, or can each broker see them all? Can a broker create an account for a client? Can't find your answer? Find local assistance or contact us.