Can only the agency manager see the information for all the agency customers, or can each broker see them all? October 01, 2020 02:03 Updated YES, only Agency Managers can see the entire agencies book of business. Brokers with a general broker account can only see their book of business and help their own clients. Related articles How will commissions work with the Insurers through Pennie? Does agency manager have to be licensed? Why doesn’t my client show up in my book of business anymore? When Pennie needs additional verification for a tax credit, can the agent upload it from the Pennie site? How to create a Pennie account? Can't find your answer? Find local assistance or contact us.