Can only the agency manager see the information for all the agency customers, or can each broker see them all? October 01, 2020 02:03 Updated YES, only Agency Managers can see the entire agencies book of business. Brokers with a general broker account can only see their book of business and help their own clients. Related articles Do customers have to use email? When Pennie needs additional verification for a tax credit, can the agent upload it from the Pennie site? Can a broker create an account for a client? Does agency manager have to be licensed? Are customers required to use a Broker or an Assister on the exchange? Can't find your answer? Find local assistance or contact us.