Pennie
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Pennie Help

Broker/Assister

  • Is the permission for customers to renew coverage new at Pennie?
  • I can’t find my Certificate of Completion for the Broker Training on the TrainPA program. Where can I find it?
  • I forgot my TrainPA Password, what should I do next?
  • My courses will not advance for the Broker Training on TrainPA, what should I do?
  • What should I do if my courses do not show up for the Broker Training on TrainPA?
  • I did not receive a training link email from TrainPA to complete the Broker Re-Certification Training
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Customer

  • Do I need to report any one-time stimulus payments my household may have received?
  • Do I need to report unemployment insurance I'm receiving as income on my Pennie application?
  • How Do I Change My Mailing Preferences to Paperless in my Pennie Account?
  • How do I get free help from a Pennie-certified broker or Pennie Assister?
  • I did not think I qualified for financial assistance before – but think I might qualify under the American Rescue Plan Act, how do I check?
  • Pennie says I need to "Confirm a Life Event" what do I do now?
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Glossary

  • Health Insurance Agent and Broker (Producers)
  • Adjusted Gross Income (AGI)
  • Advanced Premium Tax Credit (APTC)
  • Affordable Care Act (ACA)
  • Affordable coverage
  • Allowed Amount
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