You can contact Pennie Customer Service at 1-844-844-8040.
Alternatively, you will need to submit documentation of death directly to Pennie. Documentation may include a death certificate, obituary, power of attorney, proof of executor, or proof of estate. The documentation and an attached cover note should provide the following information:
- Deceased individual’s:
- Full name
- Date of birth
- Social Security Number (if known)
- Address of the deceased
- Date of death
- Contact information for the person submitting the documentation including
- Full name
- Phone number
- Relationship to the deceased
- All documentation should be mailed to:
Pennie Customer Service
PO Box 2008
Birmingham AL 35203
Pennie Customer Service will process the termination of coverage for the deceased individual as of the date of death and ensure that all other enrolled family members continue their coverage. The household’s eligibility for financial assistance will be redetermined upon removal of the deceased individual from the household. Any changes to financial assistance will be automatically applied to the enrolled family members’ coverage.
We recommend that the family log back into their Pennie account to review their application to update any other information that may have changed, including tax filing status, financial information, address, etc. Family members also may qualify for a special enrollment period (SEP) to change their health coverage but only if the change is made within 60 days of the date of death of the family member.