Can only the agency manager see the information for all the agency customers, or can each broker see them all? October 09, 2020 03:00 Updated YES, only Agency Managers can see the entire agencies book of business. Brokers with a general broker account can only see their book of business and help their own clients. Related articles Do customers have to use email? Will the application be in a quick and easy format? Can a broker create an account for a client? How do we get on the broker workgroup? When Pennie needs additional verification for a tax credit, can the agent upload it from the Pennie site? Can't find your answer? Find local assistance or contact us.