Can only the agency manager see the information for all the agency customers, or can each broker see them all? October 09, 2020 03:00 Updated YES, only Agency Managers can see the entire agencies book of business. Brokers with a general broker account can only see their book of business and help their own clients. Related articles Do customers have to use email? Coverage for pre-existing conditions Will Pennie have direct access to information from CHIP and PA State Medicaid for verifications or will we still need to obtain that info from the customer? How do we get on the broker workgroup? How will commissions work with the Insurers through Pennie? Can't find your answer? Find local assistance or contact us.