Can a broker create an account for a client? October 09, 2020 03:07 Updated YES, Brokers can help clients establish Pennie accounts, complete an application, and make a plan selection. Related articles Can an agency assign clients to a broker? How can you correct Agency setup if needed? How do customers find a broker/producer on Pennie? If I don’t have computer access at any given time, but I have a customer who needs to submit an application, can a Pennie customer service representative complete the application for us? Will there be a direct line for agent/brokers and Assisters? Can't find your answer? Find local assistance or contact us.