Can a broker create an account for a client? October 01, 2020 02:04 Updated YES, Brokers can help clients establish Pennie accounts, complete an application, and make a plan selection. Related articles Will all customers have to end their current insurance and select a new policy on Pennie? Can you explain what will happen with our current FFM clients moving to Pennie? Do customers have to use email? Will I be able to use my Health Sherpa accounts (enrollment) with PA plans? Can my staff access my portal and assist me in any way? Can't find your answer? Find local assistance or contact us.