Can my staff access my portal and assist me in any way? October 01, 2020 02:05 Updated Staff must have system rights to permit them to access the Agency Manager or Admin portals. Granting staff system privileges is the role of the Agency Manager in Pennie. Related articles Can an agency assign clients to a broker? How do I get my Pennie Training Access Code? Coverage for pre-existing conditions Can I serve Pennie customers if my business is outside Pennsylvania? Can a broker create an account for a client? Can't find your answer? Find local assistance or contact us.