When can I load my agency info as far as hours operation? October 09, 2020 02:59 Updated You will be able to update your agency information when you claim your new Pennie account. You will receive an email in late October with instructions on how to claim your Pennie account. Related articles Can only the agency manager see the information for all the agency customers, or can each broker see them all? Do customers have to use email? Can we do off-exchange enrollments on Pennie? How will 11/1 & 12/1 SEP’s done on FFM work to transfer the info to Pennie? What is the criteria for becoming an Assister (Navigator)? Can't find your answer? Find local assistance or contact us.