When can I load my agency info as far as hours operation? October 09, 2020 02:59 Updated You will be able to update your agency information when you claim your new Pennie account. You will receive an email in late October with instructions on how to claim your Pennie account. Related articles Contact Us Will the application be in a quick and easy format? What is the differences between an Agency Manager account and an Agent account? Can't find your answer? Find local assistance or contact us.