Free Enrollment Assistance
With Pennie...you don’t have to go it alone! You can get free help from one of our Pennie-certified professionals. You can choose from a Pennsylvania-licensed insurance broker or Pennsylvania-certified enrollment assister in your area. These professionals can meet with you virtually, in person or by phone to guide you through the enrollment process starting on November 1st.
Pennie Phone Support
If you would like to speak with one of Pennie’s friendly and knowledgeable Customer Service Representatives you can call the Pennie Contact Center at 1-844-844-8040
If you are a Pennie certified Broker or Assister and you need assistance you can call the Pennie Contact Center at 1-844-844-4440
TTY Support:
Deaf, hard of hearing or speech-impaired consumers will be prompted to dial the 711 Telecommunications Relay Service to be connected to an interpreter who will then connect the consumer with a CSR in the Pennie Contact Center.
Pennie Hours of Operation:
|
Pennie Contact Center |
Monday - Friday |
Saturday |
Sunday |
|
During OEP* |
8:00am-7:00pm EST |
8:00am-1:00pm EST |
Closed |
|
Outside of OEP* |
8:00am-6:00pm EST |
Closed |
Closed |
*Pennie’s Open Enrollment launch falls on Sunday, November 1, 2020 w/ hours of operation: 8:00 am – 7:00 pm EST
Message Pennie:
A Pennie customer / broker / assister may visit the main customer facing Pennie.com website and select the “Connect” tab at the top of the website. Follow this path to reach out to Pennie via web form messaging:
- After selecting the “Connect” tab, this action would bring a customer to the “Connect with Pennie” page.
- A customer can then scroll down to the “Message Us” web form and select from the drop down “Select a Topic” list
- Select the topic that best fits your question or inquiry.
- Fill out the form fields, type in a message and click “Submit Message”