When Pennie needs additional verification for a tax credit, can the agent upload it from the Pennie site? October 01, 2020 02:02 Updated YES, agents can assist customers upload document into their account to confirm a customer’s eligibility for premium tax credits. Related articles How do I submit documents Can only the agency manager see the information for all the agency customers, or can each broker see them all? Can't find your answer? Find local assistance or contact us.