When Pennie needs additional verification for a tax credit, can the agent upload it from the Pennie site? October 01, 2020 02:02 Updated YES, agents can assist customers upload document into their account to confirm a customer’s eligibility for premium tax credits. Related articles Do customers have to use email? Can a broker create an account for a client? Can I serve Pennie customers if my business is outside Pennsylvania? Can only the agency manager see the information for all the agency customers, or can each broker see them all? Will carriers offer all Silver plans on the exchange, or just certain Silver plans? Can't find your answer? Find local assistance or contact us.